> ## Documentation Index
> Fetch the complete documentation index at: https://support.lumafield.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Neptune Preventative Maintenance

> Maintenance schedule and inspection guides

<h2 id="lumafield-annual-service">
  Lumafield annual service
</h2>

To ensure continued operational safety, regulatory compliance, and peak performance, all Lumafield scanners must undergo a mandatory annual service. This service must be performed by Lumafield or a Lumafield-certified external service provider.

<h3 id="service-scope">
  Service scope
</h3>

The annual service can require up to three full business days to complete. Upon completion, you will receive a detailed service report documenting the system’s performance and compliance status for your internal records. The main processes performed during annual service include:

* **Radiation emissions survey:** A rigorous emissions test to verify the integrity of X-ray shielding in the scanner
* **Hardware checks:** Tests to verify the functionality of interlocks, the motion system, and other components of the system
* **System calibration:** A precision recalibration of the machine to maintain dimensional accuracy and image fidelity

<h3 id="scheduling-and-compliance">
  Scheduling and compliance
</h3>

The Lumafield Fleet Services Team will contact you approximately one month before your service anniversary (this date typically falls near the date of your initial installation) to coordinate a schedule for the annual service.

<Warning>
  **Important:** If a scanner exceeds the one-year service interval without a completed inspection, the system will be remotely locked out to remain compliant with regulatory requirements. The scanner will remain inactive until the annual service is finalized.
</Warning>

If you have specific scheduling concerns or need to verify your upcoming service date, please contact [support@lumafield.com](mailto:support@lumafield.com).

<h2 id="neptune-interlock-and-indicator-functional-tests">
  Neptune interlock and indicator functional tests
</h2>

<Warning>
  **Important:** These tests may be legally required in your area. Please check with local regulatory bodies for specific requirements and mandatory testing schedules.
</Warning>

The following attached document outlines the functional testing procedures for the Neptune CT scanner's interlocks and status indicators:

[Neptune Interlock and Indicator Functional Test Manual - English (August, 2024)](https://lumafield-support-assets.s3.us-east-1.amazonaws.com/Interlock-and-Indicator-Functional-Tests.pdf)

If the system or X-ray status lights fail to behave exactly as described, the test is considered a failure. In such cases, you must Lockout and Tagout the machine according to company procedures and contact Lumafield Support at [support@lumafield.com](mailto:support@lumafield.com).